On 9th October i booked a room at Hotel Blessings through OYO ROOMS for INR 1399.
I stayed there for less than a day and gave my debit card for payment. Instead of the mentioned amount they deducted INR 3700 from my account.
Accepting the error they then gave me a cancellation slip and told me that the entire amount will be refunded in a few hours.
I had to check out in a couple of hours so i made the payment with cash since there wasn’t much left in my account.
It has been almost 20 days now and my money has still not been refunded!
I contacted customer support at OYO a lot many times since then and have dropped emails as well but so far there has been no response. All my calls and emails have been bluntly ignored.
My booking id was MZWJ0853.
The hotel address is- Hotel Blessings, 5202-5206, Baaant Road, Paharganj, Delhi.
Kindly address my grievances asap.
220.127.116.11 / 26/10/2015 / 1:08 pm