On 19/03/2016, I booked a tatkal ticket in 12414/Jammu AII Express for 20/03/2016 with PNR No. 2544477352 and it was scheduled to depart at 18:10 Hrs. from Jammu. However, the train was delayed by more than 5 hours, so I did not travel by this train and also filed a TDR against it on 20/03/2016 22:20:29 Hrs. TDR reference No. is 100000094754185.
I also booked a ticket for the next day i.e. 21/03/2016 in 12426/Jammu Rajdhani with PNR No. 2416350182 and traveled via this train.
However, on 26/05/2016, I got a mail saying that my TDR request has been repudiated by the Chief Commercial Manager/Refunds NW because I have traveled on 20/03/2016 (which I had not). My ticket on the next day is proof of that.
Also, after speaking to the representatives on IRCTC consumer helpline after getting this mail, I was told that my request has again been sent for process and you will get a response on this in next 3 months. But, it has been 6 months now and I’m yet to get any response from their end.
Gurgaon 122016, Haryana
126.96.36.199 / 08/09/2016 / 11:28 pm