Regarding refund from Lenskart

Please help on the below complaint for Lenkart. I went on the website and purchased 2 power sunglasses at a cost of 1499 INR.

As per the website i was informed that i will have to provide the lens power details after I make the payment. Therefore, I made the payment and i was not given an option to add power to it.

Therefore, i called the contact center to add the power, The call center agent informed to get the order cancelled and said they cannot add power as this is an error on the website.

When I raised it to the complaints team, they denied the claim and said that they will not keep the promise. I need help on the same as this is misleading.

Sahil Bhateja
Naraina Vihar, New Delhi 110028
Email: / 29/07/2016 / 3:21 pm

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