Regarding refund from Miracas international

My wife has ordered merchandise from “MIRACAS INTERNATIONAL”(order# 067089) in August worth 2000 rupees and said it would be delivered in a week. Waiting for weeks and till a month ,they haven’t delivered and later we cancelled the order. Its been almost 4 months and they haven’t refunded the amount into the bank account. I call their customer care, they behave as if it has nothing to do with them and i should be just waiting. Please let me know as to how shall i proceed. Please also do let me know the way of registering a complaint with the consumer court.

Satavahana nagar, KPHB -500072
Email: naren1803]
Contact No. 9160297398 / 23/11/2015 / 12:48 pm

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