On December 30th 2014, i paid a booking amount of Rs200000 to Purvankara Sales team in Dubai for an apartment in Purva Waves. The terms and conditions mentioned that i have 30 Days for site visit and in case i did not like it, i could always ask for a full refund. i was forced to pay the booking amount without actually seeing the site on the above mentioned assurance. I visited the site on January 21st 2015 and by Jan 29th 2015 , i conveyed my decision of not going ahead with the further processing of my booked apartment. Since then i have been chasing the CRM team in Bangalore and the Sales team in Dubai for the refund amount and till date (May 5th 2015) i have not got a positive response from their side. They do reply to emails but they always say it will be processed in one week, 10 days, two weeks and so on… They now claim that the apartment booking can be cancelled only if they get another party for the same. On top of the Booking amount, i already spent huge amount on overseas telephone calls asking for updates and chasing them. I have not violated any terms and conditions. i just need my money back.

Jethesh Mathews
Nellimala P.O Eraviperoor, Kerala, Pathanamthitta 689542 India
Contact: 00971558121281
Email id: jethesh@gmail.com

This article has 1 comment

  1. Regarding the complaint against Puravankara Projects about not releasing the booking amount , i am extremely pleased to say that the booking amount of INR 200K has been released by them after i involved ICF team.
    i received the refund cheque on May 20th 2015.

    Thank you very much ICF team.

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