Regarding refund from Shoppers stop

I am in USA currently and I placed one order from Shoppers Stop on 11-Sept-2016 and the order no is 11254443. I pay through net banking and after payment they did not provide me any order no. I am calling to the customer care again and again from here but they don’t have any information on delivery dates etc. My friend is coming from India and I want to deliver to him so that he can take the items for me.
But yesterday they canceled my order and did not inform me. they did not send me any email; this is so much frustrating and myself is going through so much hassle. Now i want cash back from them.
Please help me

Jatin Aggarwal
Gurgaon 122001, Haryana
Email: / 16/09/2016 / 10:47 pm

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