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Regarding refund of double payment from GGU

I was applying for the couse of BCom in Guru Ghasidas University for my sister, due to the server’s error I was being displayed error message So I tried paying multiple times and it still showed application fee unpaid but my money was deducted…when I checked thoroughly I was emailed 3 receipts for the application…
I emailed the finance dept. to refund me for the extra deductions but so far no action has been taken.
Kindly help me out.

Email: axxxxxxxxxxxx1@gmail.com

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