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Regarding Reliance Big TV set top box replacement

It has been a week now we trying to get the Reliance set to box fixed (the audio system is not working), they have registered the complain with complaint ID 249751788 on 8th September on toll free no. 1800 200 9001 with Smart Card no. 200961922334, under name of Mrs Simmi Rastogi, But we haven’t received any calls or messages from their technician visting us which should have happened within 48 hours only, as per the policy. I had a talk with their senior executive named Tulsi, she says “it is not in stock aap wait kr sakte hai !” (but a week i guess is a considerable time to sit and wait). I got my set box fixed few days back only (costed me 675/-), what the issue is they know it comes under warranty and they not suppose to take any charge from me.. so its better to leave the issue on hold as there is no profit out of this.. i am seriously pissed off now.

komal Rastogi
Chahsore, Meerut 250002, Uttar Pradesh
Email: kxxxxxxxxxxxi@gmail.com / 12/09/2016 / 12:01 pm


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    • RCOMcare on 14/09/2016 at 6:14 pm

    Dear Komal,

    We have noted your complaint and the same has been forwarded to our customer service team.They will get in touch with you directly to resolve your concern. However, request you to provide us with an alternate number so that we can successfully contact you.

    Reliance Communications

    • komal on 14/09/2016 at 9:25 pm

    A technician was sent yesterday… although the issue is yet not resolved but yeah we have been heard… thank you so much for taking quick action.
    Great Job!!

    • RCOMcare on 17/09/2016 at 11:52 pm

    Dear Komal,

    As per our telephonic conversation & technician visit, we have found that there is some sort of problem with you TV. Hence, request you to get the same check at any of the nearest Authorized Service Center of you TV operator. In case if you need any further assistance, do write us back here http://bit.ly/1cmd6ds using a PC, we will have our officials to get in touch with you. Thank you!

    Reliance Communications

    • V BHASKAR on 10/01/2017 at 6:35 am

    Dear Sir,
    I have purchased a and set top box Sl. No reliance BIG TV connection with SMART CARD NO 2009 7138 3044 during 0000027690814 2009 at Pune and same had a problem with set top box and got it repaired from the authorised service centre at pune. Later i was transferred to Bangalore. Now for the past one year i was facing problem with the set top box and it is not properly working the sensors are not functioning properly working . I request you to replace the set top Box to get a better service
    Regards V Bhaskar


    • K.Mallikarjuna on 16/12/2017 at 8:48 am

    I am customer of reliance big TV with smart Card b no 200592393049 for the past three months I tried calling calling customer care to active setup box.in reliance app its showing services suspended they are telling it active iam not getting any channel they told to recharge I recharged for two times amount is there but they are not making setup box activ still is is in suspended mode refund my amount so that I will go for another service

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