Regarding replacement of medicine by Novartis distributor Medilink Lajpatnagar

We purchased cancer medicine Affinitor 10 mg 10 strips with programme of 1 for patient Manju Gupta from Novartis authorised distributor Medilink A215 Ground floor Lajpat Nagar 1st New Delhi 24, on 05 03 2015 vide for rs.41500/-. We enrol for Novartis Affinitor scheme of 1+2 and were offered to collect 2 free strips, Which we did not collected as. We came to know that these Medicine will not be of any use to patient now. We sent an email to Medilink , for taking back the same on 10 June 2015. and reminder on 11 June 2015, but no response, tried to contact him on Phone but no response after first discussion, then contacted company representative through whatsapp Ms. Nxxxxxxa on 10 june 2015 she informed that they will take back the strip, if tablets are intact, then after various followups but no body turned up from distributor to collect the strip. I went myself update tried to return the strip , distributor told that strip is in two parts so they wont take it back , we informed that we received the strip in two parts only there is no reason for us to cut the strip in two parts , he agreed that all tablets in both the parts 5+5 are intact, we contacted Ms. Nxxxxxxa and Whats app the pics to her , she showed the same to her RBM Mr.Rxxxxh , and told ok they will take it back update distributor to take it back , then again after some discussion after 3-4 minutes they told wont be able to refund unless they find some other customer and able to sell these strips till then they will keep strips with distributor. I also put by complaint through Just dial portal of Novartis , I received call from Mr. Dxxxc , but after putting my complaint through him, I followed with him and he told that marketing will take care of this and they will get back to us , but no updation was received, kindly help and arrange to get my money back.

Hemant Gupta
B 230 1st Floor Saraswati Vihar Pitampura, Delhi 110034
Email: gupthemant[ / 02/08/2015 / 9:20 am

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