Regarding return of product from Jabong

I had placed this order from of one ‘Cool Threads’ red colored scarf of value Rs. 259/-. The quality of the product sent is below average so I wanted to raise a return request and while doing so came to know that scarfs comes under their non returnable/exchangeable category. I can understand that undergarments, swim wears and jewellery coming under this category but why is a scarf coming under this category. And moreover the quality of the product is way too bad that they are selling it for 259 bucks. I have raised the issue with them also, but from last two days they are just sending automated replies of it being coming under non returnable/exchangeable category. Even so the product falls under that category, they cant sell poor quality products and expect us to pay for that. ORDER ID 180731494548239

Suparna Saha
Thane (W) 400615, Maharashtra

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