Regarding Roti Maker from Naaptol

This is regarding the order number 15944823, placed with naaptol, after seeing their product on the television. I saw the colored roti maker on the TV and called on the given number and placed the order for the same with Naaptol on the 31st of July 2015. It was a COD order.

On the call the executive only confirmed the order details and registered the order. No policies- return/ refund or any other policy that may apply after purchase were described while registering the order, nor did they flash any such information on the TV for the customers to know about their policies.

After I received the roti maker, I tried following the steps described in the user manual, but did not achieve the desired results. So I called their customer care for return and refund. Where their exucutives kept telling me that since it is an electronic gadget they wont return it. Then after a lot of calls and debate they agreed to return. And now they are saying they will provide a refund voucher against the return and wont refund the money as per their return policy.

Now they are asking me to read the return policy on their website. But since I ordered the product while seeing it on TV its funny to ask a customer to go through the website first and then order. They should either not be selling through TV or should be clear with their policies at the time when they are registering the order.

After repeated calls and talking to their executives they are still not agreeing to process a refund.

I want every penny including the shipping charges (Rs. 1821/-) that I paid to naaptol for the order, to be refunded in full. With a penalty of Rs. 25,000/- for mental harassment.

Monica Udaiwal
Near siliberi, Sanganer, Jaipur 302029, Rajasthan
Email: mmonicaa4u[ / 27/08/2015 / 2:29 pm

1 comment for “Regarding Roti Maker from Naaptol

  1. ICF
    28/08/2015 at 8:50 pm

    We assume it was you who called them. When you placed the order you could have asked about the refund policies. But you failed to do.

    You have not mentioned any defects in the product. You are only saying that it is not giving desired results. We wonder whether this can be a valid ground for claiming cash refund. We, however, note that they have offered you refund by way of vouchers.

    We suggest you submit a written request to them for a resolution.

Leave a Reply

Your email address will not be published. Required fields are marked *

Answer the below question * Time limit is exhausted. Please reload CAPTCHA.