Regarding senior citizen discount from Fortis Hospital

My mother is more than 60 yrs and a senior citizen card holder. As she was a cancer patient we need to take her for the diagnosis after every six month. Today (on 19th april 2016) when i took her to Fortis Hospital Vasant Kunj Delhi for Bone Scan test when i asked at billing counter for senior citizen discount they asked me to fill their form. That time they told me that after three or four weeks i’ll get 20% discount on my bills but after few minutes they told me that i would only get discount on next visit and not this time. I showed them my mother’s senior citizen card but they denied giving discount on our bills.

My mother is retired govt. health service employee but she never faced such embarrasment before. If she is eligible for senior citizen discount why Fortis hospital is asking for registration and providing the discount from next time and not this time ?

I request you to pls take appropriate action on this.

Billing details are :
1) Bone Test : Rs 6000
2) Registration fee : Rs 100

Total amount paid : Rs 6100

Mother’s senior citizen card no is : DITS/2015/03/8449

Veena Kumari
Kurukshetra 136118, Haryana
Email: / 19/04/2016 / 12:16 pm

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