Refund from Lenovo – Rs.16,990/-: Aditi Rindani of Vadodara, Gujarat (aditi.rindani[@]gmail.com) bought a Lenovo p780 phone in January. The phone randomly started throwing tantrums, network connectivity was lost and on one fine morning, it just stopped working, The device was submitted to the service center but she did not get delivery of the same after service. She submitted her complaint at ICF on 25-11-2014 and the matter was taken up with Lenovo. The customer finally got refund for the set…
Aditi Rindani, Vadodara, Gujarat
Refund from Shopclues.com – Rs.518/-: Ms. Taniya Roy of Durgapur, West Bengal (misstaniyaroy[@]gmail.com) had ordered for a men’s wool blazer (order no: 21943503) from Shopclues.com on 5-Oct-2014. The product which was delivered was a different one and she requested for return and refund. Though the request was approved Shopclues did not take any step to pick-up the product and refund the money. Ms. Roy posted her complaint with ICF on 29-10-2014 and the matter was taken up with the portal and f…
Taniya Roy, Durgapur, West Bengal
Refund from Snapdeal for return of damaged product – Rs.4,469/: Mrs. Lina Heredia of Mumbai, Maharashtra (russel_athaide[@]hotmail.com) ordered a “study table with 3 Drawers” from Snapdeal which arrived in damaged condition. Though snapdeal agreed to take it back they asked the customer to return the product with a reimbursable courier charge of Rs.400/-. However, the customer could not find any courier for Rs.400/- to deliver the product and Snapdeal were not willing to co-operate. Mrs. Lina po…
Mrs. Lina Heredia, Mumbai, Maharashtra
Delayed delivery by Niteo Furnitures – Rs.5,700/-: Mr. Chandraprakash of Thane, Maharashtra (Email: cp_ecs[@]yahoo.com) booked a Regular 5-shelf shoe rack from Niteo Furnitures at BKC Furniture Expo vide bill no. 3316 dated 24/08/2014. He had paid an advance of Rs. 1000/- also. In the bill the delivery date mentioned was 2 weeks. Also the sales person committed that the delivery will be made in 2 weeks time. However, even after passing of 2 weeks delivery was not made and he was given false as…
R.R.Chandraprakash, Thane, Maharashtra
Refund from Makemytrip – Rs.6,688/-: Mr. Anshu Tomar of Hyderabad, Telengana booked Spicejet ticket from Hyd to Del- SG226 (Travel date: 25 Dec 2014) & Del to Hyd ( Travel date: 4 Jan 2015)-SG235. He subsequently cancelled his Spicejet tickets on 24-12-2014 due to operational issues of Spicejet. However, Spicejet had cancelled the flights but this was not intimated to the customer by Makemytrip. He assured of a full refund but it was not coming through. He posted his complaint with ICF on 20-01-…
Mr. Anshu Tomar, Hyderabad, Telengana
Refund from Shopclues – Rs.673/- : Ms. Sujatha Nair of Fort, Mumbai ordered (130128180) for Micro Fibre 3 Double Bedsheets with 6 pillow covers on 24/10/17 with Shoplcues but they sent her one Doormat instead. The customer sent numerous emails to Shopclues but there was no action on their part to resolve the issue. Ms. Nair posted her complaint with ICF on 01-11-2017 and the matter was taken up with Shopclues. Ms. Nair finally got her refund by 10-11-2017.
Ms. Sujatha Nair, Fort, Mumbai
Refund from Spice Jet – Rs.5,908/-: Ms. Bidisha Chakraborty of Barasat – 700126, West Bengal (Email: bidishachakraborty0106[at]gmail.com) cancelled her Spice Jet, Mumbai-Kolkata-Mumbai ticket on 10-06-2014. Even after two weeks she did not get her money back even as Spice Jet kept maintaining the refund has been processed. Ms. Chakraborty posted her complaint with ICF on 26-06-2014 and ICF took up the matter with Spice Jet. Ms. Chakraborty finally got her money back by 01-07-2014.
Barasat, West Bengal
Complaint against Reliance General Insurance / Medi Assist India TPA – Rs.32,643/-:
Prashant Moda of Delhi (Email: modapkbl(at)rediffmail.com), had submitted his mediclaim bill with Medi Assist India, TPA of Reliance General Insurance in June 2009. The claim was not settled till January 2010 when he posted the complaint with ICF and ICF took up the complaint with Reliance/Mediassist. His claim was finally settled on 13-05-2010 for Rs.32.643.
Reliance General Insurance - 13.05.2010
Refund from Flipkart – Rs.249/-: Mr. Tapas Kar of Dum Dum, Kolkata, West Bengal (Email: tapaskar007@gmail.com) ordered “Karpine Flip Cover for Asus Zenfone 5 A501CG” from Flipkart.com on 13 September,2014. But he received a damaged product and was assured of refund by Flipkart. But the defective product was not picked up and no refund was made even after repeated requests. Mr. Kar posted his complaint with ICF on 27-09-2014 and finally got refund by 01-10-2014.
Tapas Kar, Kolkata, West Bengal
Claim settlement by Mediassist: Mr. Sudhir Bisht of NOIDA 201301, Uttar Pradesh was admitted into Max Super Speciality Hospital as per the doctor’s advice for blood transfusion due to severe anaemia. The patient had initially opted for cashless treatment and the initial request was approved by the TPA Mediassist. Since the discharge summary was already issued before the approval was received, the patient had paid the bill and opted to claim reimbursement. However, when the patient applied for re…
Sudhir Bisht, Noida, UP
Thank you for your letter alerting us to the problem you faced. We are sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customer’s concerns very quickly, so what you have experienced is inexcusable. I have spoken with our Bookings Manager, the rise in the package cost was due to the rise in the hotel prices and you inability to make the agreed payment on time. As per AcrossTraveller’s T&C all the guests who are travelling with us have to complete the payment prior to departure and unfortunately you did not make the payment as per the agreed payment agreement. I extend my own apologies for the inconvenience this problem has caused you. Meanwhile, for further questions you can call our customer care on 011-30010265 or feel free to write to us on info@acrosstraveller.com.
Regards,
Naved Hussain | Admin |
AcrossTraveller – Spirit of Travel
Phone: 011-30010265.
We are provided a package of goa for 18000/- for 5 people.. We have paid train ticket charges and advance money for hotel booking..
But now no one is receiving my call and still my ticket is not booked.
What is to be done??
Booked Kerala package from across traveller and paid for train tickets inspire of being charged as 200 for per person for per ride as commission. And they promised me that they’ll give me confirmation about train tickets within 48hours of payment. But they failed. So I asked them to cancel my package and asked for refund as they failed to provide me the committed service. They said I’ll get my refund by 45-60 days after deducting 40% as cancellation charges and 15% service tax and few other unjustified charges. Even after waiting for more than 80 days now I didn’t get my refund. Inspire of calling them numerous times they don’t respond to my calls or emails.
I hope I get my refund and justice.