Regarding Tikona Broadband poor speed

I have installed Tikona Broadband Connection at my residence dated 27th Sep 2016. I have taken a tarrif plan: BBM4M750.

I had made a payment of Rs 3250 to the engineer (Rs 2250 for 3 month of rental and Rs. 1000 for the WiFi Device). I have received a message from Tikona that only Rs. 2156 is deposited to my account. I was also not given any paper receipt of the money I had paid to the engineer.

Since the time I got the account activated, I have experienced very very slow connection and I had been following up with the engineer since then. I am told that there is a tower issue and this will get resolved in next 24 hrs. Till now there is no resolution. This is a 4 MBPS Connection and all i am getting is .3 MBPS.

The engineer has installed an old receptor box at my house and now there is no response from the engineers. I have registered a complaint with the customer care and there is no response from them. The ticket numbers is 1-4338539618.

Please help to resolve this situation by getting me a full refund of my money.

Parthasarathi Bhattacharyya
Greater NOIDA 201306, Uttar Pradesh
Email: ixxxxxxxxxxa@gmail.com
144.36.224.133 / 03/10/2016 / 11:24 pm

2 comments for “Regarding Tikona Broadband poor speed

  1. Tikona Care
    07/12/2016 at 10:39 am

    Dear Mr. Bhattacharyya,

    Greetings from Tikona.

    With regard to your concern,we have been continuously following up with you.
    However, you are repeatedly asking for call back at various time.

    Moreover, you are using abusive language with our executives as and when they call you for confirmation.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care.

  2. Parthasarathi Bhattacharyya
    08/12/2016 at 2:40 pm

    This is absolutely a FALSE STATEMENT.

    I have only received calls from Tikona to surrender the WiFi devise which is under my custody as a part of the connection. There has been no effort to provide the connection promised. Since the connection was activated I have not been able to use it and this can be cross checked with the data usage from Tikona.

    Coming to the abusive language, I have received calls at weird time (1 AM at night) to check the connection speed. The agents were extremely rude and has no intent to listen to the core issues.

    Get your acts right before you reach out to me further

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