Regarding Toshiba customer service

I had a issue with my Toshiba Regza television, and called the Toshiba Toll Free Number, from the website , and was provided with a complaint No. Ref 8005047

The people from Customer Support Center Company having office at Kurla at Kamgar Nagar, (Kurla East) sent their persons and they took my TV , who I feel have duped me by taking my television and said that they will not provide me with a bill but would charge me Rs 6000/- for the services.

The television came but again same problem was there, and when we found out we realised that the 2 people who came to our house were fraud and were trying to make money by doing privately, and even now there is no trace of my television even after 2 days.

The company is not responding and I am surprised that a company like Toshiba appoints such horrible customer service agents to dupe the customers. Once a representative from this company “Customer Support Center” in Kurla who claim to be the authorised service repair center for Toshiba , by Name Rxxxxh Gxxxxxi contacted us, but still no commitments about where is my TV and when will I get my TV. I dont even know, if I will ever get it back.

I would want to trace this company down, and ensure that I get back my TV, and claim damages from them for the pain that we had to undergo, and a reputed company like Toshiba

Gurumoorthy V
Thane 400607, Maharashtra
Email: / 11/09/2016 / 4:08 pm

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