Regarding UK SIM card from Matrix

While travelling to UK i purchased so called UK sim card from Matrix, which is supposed to be UK sim card!! But Matrix claimed i would be charged for local charges in UK !! But I have been charged unfairly for UK toll free nos by Matrix!! When the sim card is UK one, why the hell matrix is charging for toll free nos?? My attempt to reach out to Matrix customer care has gone in vain, no replies nor response!! I cant even call emergency nos which are absolutely free!! Also, i need internet or data pack for recharging matrix!!

Nithin C
Bangalore 560045
Email: nitinchins] / 23/09/2015 / 1:54 am

2 comments for “Regarding UK SIM card from Matrix

  1. Matrix Cellular
    24/09/2015 at 12:26 pm

    Hi Nithin,
    We regret any inconvenience caused to you. However, we have checked the issue with the relevant teams and found it is already addressed. You are billed for the usage made by you.
    Tushar Agarwal
    Head – Customer Care

  2. nithin
    25/09/2015 at 2:33 am

    No Matrix has not addressed my concern!! After misguiding me matrix is not ready to refund my money!!! Why i have not been given UK sim card??? Why was it not disclosed while making purchase??? There are no terms and conditions mentioned that you are mentioning?? Matrix is misleadin customers !!! Stop this n refund my money!!

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