I purchased a prepaid sim card of Vodafone at Begusarai, Bihar for the purpose of using it for international roaming in Shanghai, China. I provided my id details etc. for the activation of sim card. I got activated and I could use there in india for few days. I had explicitly inquired with Vodafone customer care before buying the sim that if I would be able to use the same in Shanghai, china and the answer was yes. I double verified it using IVR option where the IVR played that my internation roaming is activated. I re-charged my pre-paid account with enough balance and approximately 750 rupees were balance at the time when I left for shanghai. When I reached shanghai, I couldn’t register to the china mobile network. Both the available networks CHINA MOBILE and CHINA UNICOM could be searched but was displaying with “not allowed”. With the help of vodafone “live chat” option on “www.vodafone.in” i raised a complain for the same, vodafone backend guys call me and asked me to follow some steps on headset search for the network but that was useless because i had tried that steps several times by that time. Next day when I called for the status of the complain i was told that it is closed with the status that I didn’t pick the phone. I had to raised another complain and the same thing happen, they could not resolve the issue and after a call with me , they closed the complain with the status that “customer is already in internation roaming”. I raised 3rd complain and got the call from vodafone saying , the internation roaming can’t be activated for the sim I bought as it was purchased in Bihar-Jharkhand region.
I got stuck and was not able to do online financial transaction as the same number was updated to bank. They told that I will not be able to get back my re-charge amount also and as per policy if i dont not use the sim card for 2-3 months it will get de-activated.
I am feeling completely cheated and betrayed and had to suffer a lot because of this number has been linked with all of my bank account.
Bhardwaj Nagar, Mohan Aghu, Begusarai 851129, Bihar
188.8.131.52 / 30/10/2015 / 7:48 pm