In the month of April 16 Reliance Communication announced 4G services. Subsequent to that connection on my 3G dongle service got disrupted.
When I called customer care regarding this, Rcom had informed, I have to buy a new device worth INR 2500/- to continue my internet services. They also informed, to procure this deice, i have to go to the store physically. Additionally they alos did no assures the 4G service at Rohtak location even after procurement of this 4G device.
Not being convinced & not being able to get the service, I wrote a mail to RCom for termination of my services. Rcom acknowledged the mail confirming there are no dues & agreed to terminate my connection.
Soon after I have been sent a bill form Rcom for the month of May ’16. The charges were for the full month & it was the month in which no service was provided.
I refused to pay the bill as I did not receive any service for that month. On the next month, I was sent another bill with additional charge of INR 74/-, for the month of June.
On 23rd June I have received a SMS threatening me for not paying the bill for the services, which they have not provided.
To summarize :
1. Rcom had asked me for the bill for the complete month of may 16, in which they have not provided the service & i have asked to terminate the connection.
2. Rcom has asked the bill for June ’16, in which for the entire month device was inactive
3.Rcom has threatened me for not paying the bill for the service, which they have not provided.
I request immediate action for the same & written apology letter form Rcom.
Sector 3, Rohtak 124001, Haryana
188.8.131.52 / 24/06/2016 / 4:26 pm