I am using Reliance Datacard for last approx 4 months. I have been facing the connectivity and speed problem since beginning. Prior to buying the card, I asked from the representative available at Reliance Store as well as the Customer Care about the connectivity in the area where I leaves and both said that it’s very good in my area. Whereas from the very first day, I am chasing Customer Care for the speed and connectivity issue. 8 out of 10 times we are not even able to surf in the evening (around 9pm). One to the representative told me that this problem will remain in the area for next 4 months. And the connectivity will be poor for next 4 months approximately. When I asked him to transfer the call to his Lead or Manager, he simple denied saying that none is available. Since then I have called them multiple time but no manager or TL was ever available. I asked to schedule a call back but didn’t received.
After all this I dropped a mail at customer care but received no response. I escalated the issue to area officer but received no response.
My question to Reliance is
1) When they knew that the problem will be there is our area for next 4 months, why they didn’t inform me. Are they going to bear the losses which I have suffered because of their incapability of providing the service for which I am paying.
2) Why did their representative initially said that there is no issue in our area when the customer care representative are saying that the problem is there in this area for last 4 months and will remain for next 3-4 months.
3) Why should I pay the bill for this period when I have not even used it, when I need it.
E-107, Govindpuram, Ghaziabad 201013, Uttar Pradesh
188.8.131.52 / 31/08/2015 / 6:24 pm