Reliance not activating add-on-pack for unlimited calls

Dear sir, i had activated a pack known as “add on pack” on my reliance mobile no on 26th of Sept. 2015, after that i informed this to reliacare, & he told me that this pack will be activated within 1-2 days, but pack haven’t got activated, after that i complained many times by calling on 198 but the pack is still not activated on my phone,
Today (2nov/15 9:19am) i again called c.c on *222 then the c.c RxxxxxxT told me that record is showing that a confirmation call has been rejected by my side, but i am 100% sure that i haven’t got any call from
Pack details”.
Rs-99/month in which they were giving free unlimited reliance to reliance local+std calls.
Activated by dialing *129#

My reliance no for which i have registered this complaint is 991077-one-nine-three-six

Gautam kumar
Gali no3, Shanti marg, West vinod nagar, New Delhi 110092, Jharkhand
Email: gtmkmrx] / 02/11/2015 / 10:37 am

2 comments for “Reliance not activating add-on-pack for unlimited calls

  1. RCOMcare
    16/11/2015 at 6:52 pm

    Dear Customer,

    As per your telephonic with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

    Reliance Communications

  2. Gautam
    17/11/2015 at 12:55 pm

    Who told you that problem is resolved, aapke ne 35-40 minute tak mujhe hold par rakhne k baad call disconnect kar diya, fir jab unhone call kiya to bohot samjhane k baad bhe complaint nahi liya fir jab maine use bohot jyada kaha ki mujhe request no chahiye to unhone fir hold karaya aur galat request register kar k request no diya, bohot kharab experience raha aapke k saath in logo ne mujhe bohot jyada pareshan kiya har bar call ko hold kara kara kar 45-50 minute kharab kiya mera.
    Mere pass aapke k wo call recordings bhe hai jiske baare me wo bol rahe hai ki problem resolve ho gaya.
    Lekin abhi tak kuch resolve nahi hua hai.

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