I was using postpaid reliance data card (9xxxxxxxx7) for more than 3 years, now a days I was not using it often so I planned to migrate into prepaid and I went to reliance outlet in June 2015. Let me explain the problem what happened from that on.
I went to reliance outlet but they told they don’t have application for that so come some other day. Thrice I went there, same thing has been happened then I called customer care and informed them I am not using it now, I want to migrate into prepaid. They said ok for that but they was generating the bill every month.
Again I raised the compliant in August 2015, I was speaking to customer care, for that I wasted my three days. Every time they said we generated the bill by mistakenly we will take waiver request for this. Then again I got a call from one person and he told me that I didn’t use the card however we cannot waive the entire amount so please pay Rs 432.00 within two days so I will migrate into prepaid. Even though I didn’t use the card I want to finish it fast so I paid that amount immediately.
But last week again I got a message that my due amount is Rs.562.00 again I raised the compliant they said they will waive RS200.00 now remaining amount will be waived within two days. Today I called customer care and asked they said I have to pay Rs330.00 then only they will migrate into prepaid if not they will be increasing the amount. I stopped in June 2015, so from July 2015 I was not using it but I paid Rs432.00 extra even if the mistakes fully in their side. But again they are asking me to pay Rs330.00. Is this how they will get income from their customers?
They made me frustrating, totally I have three waiver request number as of now. But I paid extra Rs432.00 and again they are asking me to pay some amount if not they will send notice it seems.
Integra Global Solution, Coimbatore 641006, Tamil Nadu
188.8.131.52 / 19/09/2015 / 4:25 pm