I bought a HP laptop HP15- ac042TU serial no.CND51920G5 on 1st July, 2015. On 3rd January 2016 it stopped working. I was in my college at that time in LUCKNOW, so i went to the HP service center in LUCKNOW at 6th Jan. After 2-3 days they told me that the laptop’s motherboard has moisture therefore it cannot be covered in the warranty and hence cannot be replaced free of cost. They told me that the motherboard will cost Rs. 15000. I argued that the motherboard is covered under warranty and that the laptop has been used with due caution and care and no liquid has been ever spilled over it. The engineer of service center did not listen to me and I therefore tried to contact higher authorities of HP but they replied me with a mail saying that the motherboard will cost Rs.22310. I have attached the pdf of the quotation. I find this thing fishy. My laptop costed me Rs.30500. So this means the other components including processor, display, keyboard etc just costs Rs.8190. I only want my motherboard to be replaced free of cost because it’s under warranty and I have used it with due care and caution. I have attached the laptops bill, service call report and quotation. Please look into my matter and help me. I am in dire need of my laptop because I have my Moot Court competition in end of Jan and I need it for my preparation. Please help me.
Kanpur 208022, Uttar Pradesh
22.214.171.124 / 17/01/2016 / 12:12 pm