We had visited ‘RAYALASEEMA RUCHULU’ restaurant on 21/Apr/2017 for lunch where we had 2 bills – one towards the food another separately towards the water bottles. We consumed 2 no of 1 ltr water bottle (Aquafina) which was warm during lunch. While we received the bill, we refused to pay beyond MRP for sealed water. Manager of hotel informed its standard rules in restaurants and it includes cooling charges (though it was served warm). Beyond 98 rupees for 2 ltr water they charged Service charges of 5% + Service tax of 6% over the sum. It was non negotiable. This is completely misuse of the service and highly rude on us. We were helpless but to pay for the service and come out. Look forward for your action against this scam which is all around in major restaurants.
This compliant is only against the loot and need no claim of money other than justice.
Vijayanagar, Bangalore 560040, Karnataka