Returned Samsung refrigerator not replaced by Flipkart

A Refrigerator “Samsung RT27JARYESA/TL 253L” was ordered by my brother-in-law as my marriage gift on 16.07.2015 from flipkart with order id:OD103391155684452100 which was delivered on 21.07.2015.

The refrigerator was supposed to be delivered at my address 3393, 2nd floor, sector-32D, Chandigarh. But it was delivered at ground floor of our building and the delivery company refused to deliver at 2nd floor which was clearly mentioned in shipping address. Due to a big refrigerator, i was unable to move it to 2nd floor same day and i moved it on Sunday i.e. 26/07/2015 with the help of 2 laborers after paying Rs.500/- and i traced out a big dent on the LEFT SIDE of refrigerator.

Then it was complained on 27/07/2015 to flipkart and it was promised by flipkart to pick up the same by 04/08/2015 and replacement will be completed by 14/08/2015.

But flipkart picked up the refrigerator on 13/08/2015 and same was not returned herewith till now. My brother-in-law contacted flipkart several times but problem unsolved. Even i also contacted over phone several times. the details of last 3 call following are:-
Date Responding person Response
21/08/2015 Sxxxxr (floor Manager) Query will be solved.
22/08/2015 Sxxxxxa (floor manager) Query will be solved.
24/08/2015 Txxxxxq (floor manager) Query will be solved.

I also asked for refund but same was refused from flipkart. It’s a more than a month without a refrigerator and i am fully harassed by flipkart . It is season of summer in Northern India and without a refrigerator for a family person is quite difficult.

3393/2 SECTOR-32D, CHANDIGAH 160031
Email: GARG772[@GMAILC.OM / 24/08/2015 / 12:36 pm

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