Rocia Footwear – Samsonte defective shoe

Product purchased date – 06/07/2014
Shoe got damaged on – 27/11/2014

Unfortunately shoe started showing cracks in sole & upper leather part is also coming out from its stich in less than 5 months!!

When I visited the Kolkata Rocia store in South city mall, the person has refused to return the money or change the defective product.

When I enquired from samsonite service centre (Eliot road kolkata), the person informed me that company has stopped making shoes.

Please suggest what to do

Attached is my invoice copy

Pallav Aseri
Garden Apartment, 25 Gariahat Road, Kolkata 700071, West Bengal
Contact No. 8583918866 / 28/11/2014 / 3:56 pm

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