I booked 2 premium at CSM, Goa on 2nd Oct from yatra.com web site (booking reference no – 02101530245). The web site advertised the rooms as sea facing (“Overlooking the sea”, screen shot is attached), but upon my query later the hotel informed me that the rooms are not sea facing.
I sent 3 mails to yatra regarding this and upon getting no response raised a query at their website (Ref no 16424490).
After the complain I got two mails from yatra assuring that they are looking into the issue. Yesterday I got a call from a lady who was not even properly aware of my problem.
Rajarshi Dutta Choudhury
Chandmari, Guwahati – 781003, Assam
126.96.36.199 / 13/10/2015 / 5:12 pm