I booked 2 premium at CSM, Goa on 2nd Oct from yatra.com web site (booking reference no – 02101530245). The web site advertised the rooms as sea facing (“Overlooking the sea”, screen shot is attached), but upon my query later the hotel informed me that the rooms are not sea facing.

I sent 3 mails to yatra regarding this and upon getting no response raised a query at their website (Ref no 16424490).
After the complain I got two mails from yatra assuring that they are looking into the issue. Yesterday I got a call from a lady who was not even properly aware of my problem.

Rajarshi Dutta Choudhury
Chandmari, Guwahati – 781003, Assam
Email: rdchoudhury1]@gmail.com
49.32.0.210 / 13/10/2015 / 5:12 pm



This article has 5 comments

  1. Dear Customer,

    Greetings from Yatra.com!

    Regret the inconvenience caused. We are looking into your query and would respond you at the earliest.

    Thanks,
    Yatra Care

  2. Dear Rajarshi,

    Greetings from Yatra.com!

    Regret the inconvenience caused. Our team has contacted you and shared the alternative hotel. As per your acceptance, we in process of confirming your booking and will be sending you the hotel voucher soon on your registered e-mail address with us.

    Thanks,
    Yatra Care

  3. Dear Yatra Team,

    I am yet to get the vouchers of the alternative hotel accepted by me and the matter remains open till I get them.

    Regards
    Rajarshi Dutta Choudhury

  4. Finally after many mails, calls and with the help of these posts and guidance from ICF, I got the vouchers for alternative hotel today.
    The whole episode left a very bitter taste in the mouth. I have never been harassed so much for something I have paid for.
    Good riddance and a lesson for all who might have come across these posts.

  5. Dear Rajarshi,

    Greetings from Yatra.com!

    Regret the inconvenience caused. Our team has contacted you and shared the hotel vouchers with you. Request you to carry the hotel vouchers along with the valid photo identity proof.

    Thanks,
    Yatra Care

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