Samsung charges for mobile servicing during warranty period

I bought Samsung A8 in October, but within less than a month, the phone went dead. We gave it to their Vile Parle (W) service centre no. 0005337526. The product is in WARRANTY.

This service centre is charging me Rs 10000 saying that its the cost of repairing a screen. They have said that their repair process damages the screen and they mentioned that the problem was with the phone’s hardware (motherboard). The phone’s screen was perfect before we gave it to the service centre.

Why am I being charged for screen repairs, even though the screen was perfectly fine. The fault was in the motherboard.

Neha Jain
Sai Wadi Opp Telli Gulli, Andheri (E), Mumbai 400069, Maharashtra
Email: jainneha1987] / 10/12/2015 / 10:13 pm

1 comment for “Samsung charges for mobile servicing during warranty period

  1. Sahil
    18/12/2015 at 8:21 pm

    The same problem was faced by me, my A8 showed me half screen just after 2 month of purchase, but the problem was started after 4 days of purchase, the phone sometimes hangs and the data which i download wasn’t saving, I complained the dealer and he said we will solve the problem, but after 2 days I faced the same problem and followed by same procedure, but now the screen is black.
    And now I submitted the phone on 12/12/2015, and when I call service center on Monday 14/12/2015 the person says we have ordered the screen and we will repair your phone by 16/12/2015. But on 15/12/2015 person says that the phone has a internal damage which is impossible without opening it. The damage is done by the service center and they are trying to avoid my problem.
    Hence I want to follow the legal procedure and I want to go to the Consumer forum.

    Help me how to make it easier and how to complain to the Consumer forum.

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