I have purchased a Samsung Galaxy J7 gold with Order id 3005871400 Dated 08 Nov 2015 from indiatimes shopping. I have also received a order confirmation email from indiatimes shopping in witch my shipping address was also mentioned. But i have not received the item yet. When i am trying to call the company customer care, i came to know that the had shipped the item to a wrong person and also at wrong address. Now i am trying to call the company manny times but they are not resolved my problem and also refused to refund my amount. I am also attached the pdf file copy of that email witch i was received from indiatimes shopping at the time of order palaced.

Anil Kumar
Pillu khera mandi, Tehsil- Safidon, Distt- Jind 126102, Haryana
Email: dhiman.anilkumar253]@gmail.com
64.233.173.98 / 22/11/2015 / 3:44 pm



This article has 3 comments

  1. Dear Mr. Kumar

    We have deep dive into your complaint and found that product has delivered successfully to the provided shipping address i.e –
    C/o- Nilesh Patil
    A-10, Shashikant patil SCO , Near Sganiwar park , Surya nagar , Vitawa Kalwa
    Thane – Maharashtra – 400605

    We would request you to please contact the person and collect your handset.

    Thanks and Regards
    Indiatimes Shopping

  2. Dear Mr. Kumar

    This revert is an extension of our tele-communication. As i confirmed you that address mismatch was technical issue and hence, responsibility lies with us (Indiatimes Shopping), we’ll arrange a fresh order for you as discussed on call. you will be notified with a fresh order id and shipment will be made as normal process set.

    Thanks and Regards
    Indiatimes Shopping

  3. After all indiatimes shopping reliaze that tecnical mistake should be done. They should believe the customer in such types of problem. They should not think that all customer are fool. I have also waist a lot of time and money without my mistake. The actually cost of product is hike for me after all of this.

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