Samsung Galaxy J7 Gold not delivered by indiatimes shopping

I have purchased a Samsung Galaxy J7 gold with Order id 3005871400 Dated 08 Nov 2015 from indiatimes shopping. I have also received a order confirmation email from indiatimes shopping in witch my shipping address was also mentioned. But i have not received the item yet. When i am trying to call the company customer care, i came to know that the had shipped the item to a wrong person and also at wrong address. Now i am trying to call the company manny times but they are not resolved my problem and also refused to refund my amount. I am also attached the pdf file copy of that email witch i was received from indiatimes shopping at the time of order palaced.

Anil Kumar
Pillu khera mandi, Tehsil- Safidon, Distt- Jind 126102, Haryana
Email: dhiman.anilkumar253] / 22/11/2015 / 3:44 pm

3 comments for “Samsung Galaxy J7 Gold not delivered by indiatimes shopping

  1. 26/11/2015 at 4:09 pm

    Dear Mr. Kumar

    We have deep dive into your complaint and found that product has delivered successfully to the provided shipping address i.e –
    C/o- Nilesh Patil
    A-10, Shashikant patil SCO , Near Sganiwar park , Surya nagar , Vitawa Kalwa
    Thane – Maharashtra – 400605

    We would request you to please contact the person and collect your handset.

    Thanks and Regards
    Indiatimes Shopping

  2. 26/11/2015 at 4:25 pm

    Dear Mr. Kumar

    This revert is an extension of our tele-communication. As i confirmed you that address mismatch was technical issue and hence, responsibility lies with us (Indiatimes Shopping), we’ll arrange a fresh order for you as discussed on call. you will be notified with a fresh order id and shipment will be made as normal process set.

    Thanks and Regards
    Indiatimes Shopping

  3. Anil kumar
    26/11/2015 at 7:49 pm

    After all indiatimes shopping reliaze that tecnical mistake should be done. They should believe the customer in such types of problem. They should not think that all customer are fool. I have also waist a lot of time and money without my mistake. The actually cost of product is hike for me after all of this.

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