This complaint is regarding Sony headphones Model no MDR-XB30EXBCIN 95479418 purchased on August’15 from Snapdeal with Order Id 7136394943.

Few days later mic of headphones stopped working and when I visited Sony service center to get it replaced they returned it back saying that its a local stuff.

Its been 2 months now and snapdeal is not taking any interest. They called me once and asked me to provide proof that product is fake. I simply answered why Sony will provide me anything in written when they are not accepting product.

Request you to please take some actions on them and let me know if any help/information required from my side.

Vibhor Malhotra
Noida 201301, Uttar Pradesh
Email: vxxxxxxxxxxx20@gmail.com
8.37.232.77 / 03/01/2016 / 8:56 pm



This article has 3 comments

  1. Dear VIBHOR_MA15 ,

    Sorry for in convenience . This is informed you that your concern has been noted and our team is currently working on it. For any further clarification contact us at writetous@snapdeal.com . Please mention Order ID in the subject line of mail.

    Thank you for your cooperation .
    Regards
    Snapdeal Team

  2. As per our discussion over call you guys asked to get it in written from Sony Center. I have forwarded same week back on help@snapdeal.com but haven’t heard anything from you.

    Proceed with your further investigation and get it replaced asap.

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