Shopclues not delivering Samsung TV as committed

I have purchased Samsung 40J5000 40 Full HD LED TV on 26.12.2015 through and I have paid Rs.24,689/- through credit card. After payment, the scheduled delivery date they have provided is between 5 – 7 Jan, 2016. Later I have requested them to update courier tracking details and they have given tracking id 131126 & website for tracking the shipment. From then I am trying to track the shipment, it is showing No Record Found. Regarding this, I have given written compliant through website and made calls to customer care. But, till now no useful information they have provided to me and delivery date of the shipment given by them is 9-Jan-2016, which is already gone.

On Saturday, 09.01.2016 at 4.26 P.M, I again made a call to customer care of and again they said 48 hours they will revert back with details. So far no information received from them. Again, today i.e. 11.01.2016 at 2.30 p.m i made call to, they are again telling after 48 hours they will revert back. I requested them to cancel my order, they are not cancelling, they are shipping and even they are not able to provide tracking details. From last 4 days I have been wasting my time, phone everything to track the shipment. Please do justice in this matter.

Sridevi M
Guntur 522004, Andhra Pradesh
Email: / 11/01/2016 / 2:50 pm

1 comment for “Shopclues not delivering Samsung TV as committed

  1. tara dutt Tewari
    12/01/2016 at 9:09 pm


    I purchase Samsung 40 inch Television from shopclues and the order number is 79444487. They gave me the delivery dt on 04 Jan but the product is not delivered to me till now. I spoke to Mr Rxxxxl Pxxxxxk nd Mr Vxxxxn Rxxxxt, senior of shopclues and even i lodged so many complaints to their customers care. They were making me fool. Please solve my problem and take strict action against shopclues. I m very thankful to you. I think consumer court is the last option for me. I already paid the money. Please refund my money back or delivered the product. I m waiting for your reply. Thanx

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