Shopclues not replacing broken product

With the below mentioned order no. I received a broken photo
frame in side the box, as i mentioned in complain to replace or refund the amount with photos attached, after a gap of day or two i received a e-mail stating to provide images once again and replied the same immedately with attached images and was even posted to online shop clue return portal. The complain was closed very next day of my e-mails with out taking any action
Can anyone please help me to file a complain again them.

Order.No. 58014907 dt. 24/06/2015 Rs.215/- (PHOTO FRAME)
Return req.No.: 1610569 . dt. 29/06/2015

Regards & Thanks

Sanjay Jain
5-3-718 Hyderabad 500012, Andhra Pradesh
Email: / 04/07/2015 / 4:47 pm

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