I have ordered a labtop-HP- Notebook 15-AC- 122TU i3 5 th gen 4gb ram/ 1tb hdd dos(silver) from shopclues.com on 13-april- 2016 vide order no-90007293, product was delivered on 21-april,2016 with sl.no-CND60432F9, product model no-N8M18PA as per shopclue.com. As it is a DOS mechine, while going for installation of Operating System on 23-april, it have shown no hard disk. Immediately HP customer care was informed vide case no-4771779346, and shopclue.com was informed with request to extend return time to another two days. On 25-April- 2016, HP engineer has opened the Labtop infront of me to see that hard disk is missing and some screw was missing. Photo was taken. Immediately shopclue.com was contacted who advised to return the same online process which was done. On 26-04-2016 I was informed online that return request was declined as part missing policy have to be informed within two days. But it is a defective labtop which can’t be used without hard disk which has 10 day return policy. Pl help me to get a replacement.
Pradipta Kumar Lenka
Coochbehar-736101, West Bengal
188.8.131.52 / 26/04/2016 / 1:21 pm