Booking was done on 3rd of Aug 2015 and same has been cancelled on 3rd of Aug 2015 only due to some issue.
Hotel Booking was done through smartbuy HDFC site and smartbuy site directed it to expedia site and final booking was done on expedia. Exepedia has refunded the money to smartbuy HDFC within 2 days and post that smartbuy was supposed to refund the money to my account but its been 15 days and refund is no been processed.
Send the mail on email@example.com on 15th Aug 2015 but did not get any response till date.
When called on customer care 18604253322 they always say refund is in process and wait for another 2 days.
Booking id: 1438549005186029
complaint no: HDFC12345679267
even there complaint number looks to be fake. As it appears from the number and also when I called second time to check the status of my complaint then are not able to trace it.
I have find lot more complaints on google regarding the issue in processing the refund.
202 Vimalshree Samyak 66 Alok Nagar, Indore 452001, Madhya Pradesh
18.104.22.168 / 21/08/2015 / 6:47 pm