Smartbuy HDFC pathetic refund process

Booking was done on 3rd of Aug 2015 and same has been cancelled on 3rd of Aug 2015 only due to some issue.

Hotel Booking was done through smartbuy HDFC site and smartbuy site directed it to expedia site and final booking was done on expedia. Exepedia has refunded the money to smartbuy HDFC within 2 days and post that smartbuy was supposed to refund the money to my account but its been 15 days and refund is no been processed.

Send the mail on support@smartbuyoffers.co on 15th Aug 2015 but did not get any response till date.

When called on customer care 18604253322 they always say refund is in process and wait for another 2 days.

Booking id: 1438549005186029
complaint no: HDFC12345679267

even there complaint number looks to be fake. As it appears from the number and also when I called second time to check the status of my complaint then are not able to trace it.

I have find lot more complaints on google regarding the issue in processing the refund.

Rajat Jain
202 Vimalshree Samyak 66 Alok Nagar, Indore 452001, Madhya Pradesh
Email: ca.rajatjain[@gmail.com
1.22.202.116 / 21/08/2015 / 6:47 pm

8 comments for “Smartbuy HDFC pathetic refund process

  1. HDFC Bank
    25/08/2015 at 5:09 pm

    Dear Rajat,

    Sorry for the inconvenience caused. I would request you to email us at talktous@hdfcbank.com along with your account details, contact details, Booking ID and your issue details. Kindly mention the ref Id – TTU25082015-10 in the subject line. Will revert on priority.

    -Tejal
    HDFc Bank

  2. Zahoor
    21/09/2015 at 3:43 pm

    These guys are crooks. They will not refund you. I have faced same issue and now i am cashing these guys since last 20 days. My two transactions got failed and yet they have not refunded the amount. I mailed them and no response. I called them and they are saying they will refund in 2 days. People please stay away from smartbuy website. Never ever buy any thing from these crooks. They will literally make you beg for your money. And hey HDFC guy here are my tran ref numbers: 1440741506239427, 1440743459239515.

  3. Narendra Gowda
    30/11/2015 at 8:36 pm

    SMART BUY IS A BULL SHIT
    THIRD CLASS SERVICE
    NO REFUNDS WILL HAPPEN AS ALL AND THIS SMART BUY ARE SMART TO SWALLOW THE CUSTOMERS MONEY
    PLEASE SHUT THIS SMART BUY AND PLEASE DO NOT CALL IT SMART ANY MORE

  4. Mr. sanghai
    09/05/2016 at 8:31 pm

    Hi,

    HDFC smart buy platform is a bad , pls do not bookany tickets on this platform , this platform is to take your money with bad customer service.

    Regards

  5. UDIT
    12/05/2016 at 1:20 pm

    HI THIS SMART BUY IS FRAUD NOTHING ELSE THEY CHARGES FOR YOUR EVERY TRANSACTION BUT AT SAME TIME IT GOT FAILED AND THEY DO NOT REFUND BACK AS THEY ARE FAKE COMPANY …. I AM ALSO FACING SAME PROBLEM FROM LAST ONE MONTH

  6. subhrajit mitra
    01/10/2016 at 12:49 pm

    It s being 21 days smart buy refund didnt came call center no of smart buy non accessable many time.horrible process of refund they say cancell from airline then from goibibo then smart buy each process will take 7 days…all process done but still i didnt got credit of the amount.

  7. Jignesh wadiya
    01/11/2016 at 11:36 am

    Didn’t get my money refund ?

    Actually I have book one ticket mumbai to new delhi the transaction get failed and money deducted from account till now a date not recieved my money to my account

  8. Devendra Nenava
    09/02/2017 at 10:39 pm

    I am chasing these guys for more than 3 months. They are dealying process and not giving refund back. I am going to drag these people to Consumer Forum and Court if required. These people are not even responding to my emails now. I am going to chase these guys for my hard earned money. I wont leave these people. My Ref No- 1473431332297913.

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