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Snapdeal cancels order arbitrarily without any information

We had ordered a sofa cum bed from snapdeal on 20th September. Following are the issues:

They had stated that the product will reach us by 28th September maximum. They never reverted back though we kept tracking the order. The last we checked was on 20th that is today and before this it was 11th that we called them and got a response that the product is taking time but will reach us. But today when we called it said we have cancelled your order on the 13th and have sent us a mail. We never received a mail. And we checked out status of the product today and it still says processing. If they could not fulfill our requirement they should have told us long back and informed us long back so that we could have ordered from somewhere else.

Plus I never received any mail and the female kept saying we have. And on snap deal website also the product we ordered is still available.

Plus if they cancelled the order on the 13th I should have got back my money till now. And after all this who is going to pay for the service tax and processing that too has been charged in my card. Who is going to bear all this cost.

I want help and some action against snap deal and also my money back with interest for holding it so long.

Subha Parashar
golf course extension road, Gurgaon 122018, Haryana
Email: subhaparashar]@hotmail.com / 21/10/2015 / 2:32 am


    • Snapdeal on 24/10/2015 at 11:18 am

    Dear SUBHA_PA

    We apologize for the inconvenience .We care about your grievance and your complaint has been noted and currently being worked upon by our team .We would like to know more about your problem and its details .Please share your Order ID .complaint no. and contact details with us at writetous@snapdeal.com mentioning your order ID in the subject line of mail.

    Thank you for your cooperation.

    Online Snapdeal Team

    • Snapdeal on 18/11/2015 at 5:13 pm

    Dear SUBHA_PA,

    Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on help@snapdeal.com

    Snapdeal Online Team

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