Snapdeal not replacing defective shoes

I request to snapdeal for replacement my shoes because the product was defective and duplicate so I want to replacement, but snapdeal doesn’t give any replacement. whenever I call to snapdeal they told that we will arrange reverse pickup of your product for replacement, but another day I have received a mail that your reverse pickup canceled,and said u canceled it.then I call to snapdeal they said courier department has given that status, but courier department didn’t call to me and didn’t given any msg. this all happened till 15 days.I want to say that please take any suitable action about this. thank you.

gautam prasad
dist: sundargarh, rajgangpur 770017, Odisha
Email: / 14/03/2016 / 11:00 am

2 comments for “Snapdeal not replacing defective shoes

  1. Snapdeal
    16/03/2016 at 12:01 pm

    Dear Gautam(gautam_pr),

    Thanks for reaching out to us. Kindly share your order id or complaint number with us at so that our team may assist with your concern.

    Team Snapdeal

  2. Snapdeal
    12/04/2016 at 2:18 pm

    Dear Gautam,

    We have not recieved the requisite details on your concern. kindly share your order id or complaint number with us on so that we may assist you further.

    Team Snapdeal

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