Snapdeal not returning coupon for order cancelled by them

I ordered a bag on snapdeal on 20/01/2016 using a coupon code….using the same email Id. After sometime a msg came to me that my order is cancelled due to some technical issues.

I agree that sometimes order do get cancelled but atleast I should get back my coupon code back so that I may use it for buying any other product.

I talked to the customer care of snapdeal that person accepted that it’s the mistake of snapdeal and apologized for that but said that he couldn’t do anything. Now what does that mean it’s snapdeal’s mistake that they cancelled my order. I was not the one to cancel it. snapdeal should be reactivating my coupon code or give me a different coupon code of same value.

How could you snapdeal people make other people suffer for your technical mistakes.

Rajat Maheshwari
Indore 452003, Madhya Pradesh
Email: / 25/01/2016 / 10:35 am

1 comment for “Snapdeal not returning coupon for order cancelled by them

  1. Snapdeal
    28/01/2016 at 4:19 pm

    Dear RAJAT_MA ,
    We apologize for incionvenience . We care about your grievance and your complaint has been noted and currently being worked upon by our team . We would like to know more about your problem and its details Please share your Order ID , complaint no. and contact details with us at .Kindly mention Order ID in the subject line of mail.
    Thank you for your cooperation .
    Snapdeal Team

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