Sony headphone sold by snapdeal not covered under Sony warranty

I bought a Sony mdr-zx110 series headphone from Snapdeal, which was covered under 1 year of Sony India warranty. The order number being-6830879276 and the item code being-KB114901. It was delivered at my mentioned address and I got an invoice of the same from Snapdeal dated 20th June 2015.

The headphone started having some defect after using it for 3 weeks. I went to the Sony service centre in South Kolkata they refused to do any kind of service to my product as I was not provided with the brand box of my product , and it was necessary for providing service under warranty. I called up Sony customer care only to find out that the seller from which Snapdeal delivered me the product is not an authorised Sony Dealer. Therefore, my product is resistant to all kinds of service which should have been provided…

This act of selling unauthorised products by Snapdeal and misrepresenting it as a genuine product is very much misleading and has caused a lot of harassment. Please look into the matter to prevent Snapdeal to do this kind of misleading advertisement of unauthorised products.

Sayandeep Pahari
5/75 Netaji Nagar, Kolkata-700040, West Bengal
Email: / 20/07/2015 / 12:44 pm

2 comments for “Sony headphone sold by snapdeal not covered under Sony warranty

  1. Snapdeal
    22/07/2015 at 12:52 pm


    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at and kindly mention your order ID in your subject line.

    Thank you for your cooperation.

    Snapdeal Online Team

  2. Snapdeal
    13/08/2015 at 4:00 pm


    Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at

    Team Snapdeal

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