I have purchased SONY Z1 water proof phone from Pai Internation, Indira Nagr, Bangalore Branch. However it was working 1 month and onwards 2nd month power button was stopped working. I have submitted same issue in SONY customer care for ref no.1-18055221033, after diagnostic same device they informed me it is water damge, warranty is void, then i had took this device and it was working fine except power button. now I am getting issue in phone, phone is getting on and only sony logo comes, so I have again requested to SONY for software update, they have checked and estimate 12525/- rupes for repair. However I was not agreed to repair the phone and clearly i informed to SONY service center for return my device in same condtion. But my phone is not in same condition, they making fool and telling it was in same condtion. When I had submitted device in SONY authorized service center SONY logo comes that time but service center pesron is not accepting this case, they telling whatever you do we dont care. I want to check the CCTV footag redaing my handset, because I had shown my device condtion to service center guys,. My Job no. W115090202118, service center name: Sonnet Care, bangalore-560038, I need my device in same condtion, I dont want to repair my phone, Please help me regaridng this.

Akshay Kumar
Rama Temple Down Road, AS palya, Bangalore 560017, Karnataka
Email: akki_sahoo]@yahoo.co.in / 07/09/2015 / 2:09 pm

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