Standard Chartered Bank ATM withdrawal dispute

I bear an HDFC ACCOUNT. I tried withdrawing money from STANDARD CHARTERED ATM, KALYANI NAGAR PUNE, on 19th Aug 2015 at 10:23 am , during the transaction The machine did not dispense money however I received a message from Hdfc that the amount has been debited for a Rs 10000 in a few minutes, I did rush back to the ATM to check but no money. As per the regulations I did lodge a complaint with HDFC customer care, but they say that standard chartered have mentioned a refrence no -CNI149086 stating that the amount has been withdrawn.. But I havent received money and both the banks are now denying to provide any information. I need my money back. I m tierd following up with both the banks and customer service , as they all are routin us to each other..and very frustrated of all these things.Can you help me.

Vishal Shinde
Flat 6 B wing laxmi puram society, yerwada, pune 411006, Maharashtra
Email: vishal_shinde11[ / 31/08/2015 / 3:38 pm

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