We are facing issues related to subsidy for my Gas connection. We are using HP gas connection, my connection number is 600947 from Hisar Haryana linked with Arya gas Agency. My account is linked with Adhaar card we were getting subsidy earlier. Facing issue only for last two subsidy. Issues which we are facing with our subsidy :-
1) Not received subsidy from my booking July 2015. Lock three complaints on customer care number 18002333555 having complaint number 15113900, 15155966 and 15161589. All complaints gets closed after one week with the comments that customer will get payment with in a week but still not received any payment.
2) For my next booking which was delivered on 16th September 2015 whose subsidy was credited on 21st September 2015 but debited on 13th October 2015 with out any prior notification.
Checked the same issue with Jind LPG service center who is taking care of such issues of my city. Sent few mails to Mr. Jxxxxxr Sxxxxxi Head of the department who looks into such issues got reply from him that you will get your july subsidy by 30th October 2015 but till now no payment received and there is no further mail from Mr. Jxxxxxxer Sxxxxxi. Now Mr. Jxxxxxr Saxxxxi is not replying of my mails.
While checking updates on Open complaints every time customer care guys are giving new complaint number and if we request to check the issue with their senior person at that time customer care guys disconnect the call.
Please suggest where and How can we resolve our issues? Appreciate your help.
Gali Salig Gram, Near Neem Vala Mohalla, Hisar 125001, Haryana
126.96.36.199 / 10/11/2015 / 3:01 pm