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Tata Sky activated a Pack without permission

We are a Tata Sky HD customer for past 7 to 8 years. On 7th November Tata Sky deducted Rs.48 from our Account and when contacted by my mother Mrs.Nxxxi Sxxxxxa, they told her that its the subscription fee of Active Fun Learning pack. She told the CCE that no one from our home subscribed for this pack, as all 4 of us are above the age group for which this kid’s pack can be useful, but the CCE insisted that someone has subscribed from your registered mobile number 9415110710 , then only the pack has been subscribed and the amount INR 48 deducted, but when my mother told the CCE sternly that no one subscribed, he or she assured her that the pack will be unsubscribed and the amount will be refunded to us, but so far it has not been done, despite our repeated requests. Our Tata Sky Subscriber ID is 1016916254. Yesterday my mother received an SMS of this deduction again. Our monthly Consumption was 800 and now it is 840 after the addition of this pack.Please investigate the matter and take strict action against this company Tata and get our amount INR 48 refunded asap.

Nilay Raj
MG 25, Sector C, Aliganj, Lucknow, U.P. 226024
Email: robinrajz87@gmail.com
Contact No. 941511010
117.197.38.109 / 15/11/2014 / 1:13 pm



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