Phone replacement by Star CJ / Karbonn

Phone replacement by Star CJ / Karbonn:  Natasha Nail (natashanaik2[at]gmail.com) of Mumbai, Maharashtra had purchased Karbonn A3 mobile from star cj and recieved the product on 6/5/2013. He could hardly use it for a week and had to submit it at the Karbonn mobile service center after which the condition of the phone was worst and it went completely blank. The service center manager had promised to issue A DOA certificate so that a new mobile could be issued but then he refused to saying that that the doa can be issued within 7 days. But it was within 7 days that the customer had reported the fault. He lodged several complaints with Karbonn and Star CJ but to not avail. He posted his complaint on 11-06-2013 and finally got a new replacement mobile.