Tikona broadband issue

I started using Tikona’s broadband Internet from 1st February 2015. On the night of June 24th 2015 I realized that my internet is not working and hence I reported the same on 26th June 2015. My customer Id is 1112287789
For over a week there was nothing done by the company to fix the issue and false promises were made to resolve the issue as soon as possible. After a week someone arrived who wasn’t able to fix the internet and said they’ll check from their office if the issue is there. Nobody ever returned after that. I decided to quit on Tikona’s services and sent them a mail regarding discontinuation of service on July 5th 2015. Since then they’ve tried persuading me into not leaving by calling me frequently over a month’s period and everytime I said no to they said they would initiate my cancellation request. They did that on purpose to bill me for coming billing cycles. I’ve mailed them repetitively to ask what is happening and why am I receiving bills but no response has ever come. I would like to state that their services are prepaid and I’ve paid till my cycle that ended on 7th of July. On 8th of September I received an email from Tikona stating that I need to pay Rs 1617.34 as due payment. On my query regarding as how that amount is summed up they sent me mail stating that i have due payment of Rs 2950 from which Rs 1333 approx. were deducted as refund. On further asking over as how the sum of Rs 2950 was calculated I got a reply on 13th September (today) warning me about consequences of not paying the bill and legal action threat.

I would like to report Tikona Digital Networks of being hideous about billing process with very inefficient technical abilities to service their customers.

I demand a strong action to be taken against this kind of behavior and bullying the customers into paying for service they weren’t provided.

I would like them to refund all my bills I paid to them as they done nothing but wasted my time and created troubles in my professional life as Internet is a basic need for my career. I would also like to claim the bills I have paid to use other service because of Tikona’s failure to provide me services

Nikit Srivastava
Kannamwarnagar-II, Vikhroli East, Mumbai 400083, Maharashtra
Email: nikit91]@gmail.com / 13/09/2015 / 12:37 am

9 comments for “Tikona broadband issue

  1. Tikona Care
    15/09/2015 at 2:30 pm

    Dear Nikit,

    Greeting from Tikona.

    Please be assured that your concern listed Sept 13, 2015 has been noted and our team is working on addressing the same.

    Tikona Care

  2. Himanshu Srivastava
    20/09/2015 at 3:49 pm

    Tikona is the worst network one can get. I am also facing the same issue of bad internet . Internet is the basic necessity for my profession as well.
    I have raised several request in the past and every time I get either a temporary resolution or no resolution. The issues are recurring with very close iterations. I am fed up of raising the requests as there customer care is also useless. Every month they prompt for the payment even though it is a prepaid connection. Additionally, they levy late payment fees which is completely false and inappropriate.
    I also demand the refund of my bills as well as I will give a notice to them regrading the loss which I had to face due to their pathetic service.

  3. Tikona Care
    22/09/2015 at 5:19 pm

    Dear Himanshu,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your contact or Tikona ID details. We have assigned a reference number #TISE1768 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Tikona Care

  4. Tikona Care
    22/09/2015 at 8:37 pm

    Dear Mr Srivastava,

    Greeting from Tikona.

    With regards to you concern, we confirm that your disconnection request is in process. We will update you accordingly .

    Post termination the device will be recovered from your premise and the full and final calculation amount will be calculated.

    For any further issues/queries you can contact us on our toll free nuber 1-800-209-4276 or you can reach us at forum.tikona.in.

    Tikona Care

  5. Tikona Care
    24/09/2015 at 12:29 pm

    Dear Himanshu,

    This is a gentle reminder to follow-up on your concern listed on Sept 20,2015. Requesting you to share details in order for us assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKSE1768 in the subject line.

    Tikona Care

  6. Tikona Care
    28/09/2015 at 7:12 pm

    Dear Himanshu,

    Gentle Reminder #2

    We have not received your information for us to take it forward. We now request you to share your details on our official Tikona Forum – forum.tikona.in by mentioning the reference number in the subject line.

    Tikona Care

  7. Himanshu Srivastava
    29/09/2015 at 8:30 pm

    Dear Tikona,

    I have already sent you three mails and even called 3 to 4 times.
    I have sent the mails to the email address specified by you but I didn’t hear anything from you. I have called your customer care atleast 20 times and finally the care executive said that he has assigned a senior engineer for the issue. Unfortunately, no one has turned up yet and its been 3 days.

    Therefore, please stop sending reminders for payment of bills and check your system first and respond to customer queries.

    Please Note my Subscriber ID: 1110732218

  8. Tikona Care
    30/09/2015 at 4:23 pm

    Dear Himanshu,

    Greetings from Tikona.

    Please be assured that your concern listed Sept 13, 2015 has been noted and our team is working on addressing the same.

    Tikona Care

  9. Nikit Srivastava
    13/10/2015 at 3:28 pm

    Hello Tikona Team,
    It’s been almost a month since i’ve reported the issue and nothing has been done yet. Today I received an email from tikona regarding billing again. With additional 100 Rupees added to the bill as late amount. Are you guys even trying to solve the issue or you’re waiting for the bill amount to grow before you blame me for all of it?

    ~Nikit Srivastava

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