Tikona not responding to disconnection request

I have a tikona connection in chennai. Connection id : 1xxxxxxxx3

I raised a disconnection request on 02-June-2015, 8.04 Am.
Disconnection Service Request Number : 1-3509367949

Till now they did not terminate my connection and not collecting their devices. I have been talking to them past one weeks and every time they giving false promises that it will be terminated within 24 hours.

I have called them on daily basis to terminate the connection. For Example: On below dates I have talked to twice a day regarding this.
17-June-2015, 18-June-2015, 22-June-2015, 23-June-2015

Every time their representative told me issue is escalated and wait for 24 hours.

What I am suspecting is they trying to charge next month bill by not terminating connection. Because my billing cycle is 25th of every month.

It is totally unfair to me and I am kind of stressed after talking to them many times regarding this.

They never reply to the emails which I have send and they never send any mail for the escalation they have raised. Looks to me they are not at all processing my disconnection request.

I have attached the mail which I received on 02-June-2015 for disconnection request I have raised.

Ganeshkumar Ramachandran
Ganapathy Nagar, Keelkatalai, Chennai 600117, Tamil Nadu
Email: haiganeshkumar[@]gmail.com / 23/06/2015 / 12:31 pm

2 comments for “Tikona not responding to disconnection request

  1. Tikona Care
    24/06/2015 at 6:39 pm

    Dear Ganesh,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your contact or Tikona User Id details. We have assigned you a reference number #TIKJU3081 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in.

    Tikona Care

  2. Ganesh kumar R Ramachandran
    25/06/2015 at 11:12 am

    Yesterday also I talked to your representative. They are harassing me like anything. Again and again they giving false promises and they never worry about the customer. Repeatedly saying my disconnection request is in high priority for past one week.

    I have send the customer id and disconnection request number to tikonacare@tikona.in

    Connection id: 1110254853

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