Travel agency failed to make programme and refuses refund

We booked a tour programme to Kerala in the month of December’ 2015 through a travel agency called Holidays Directions. The package cost was Rs. 26,200 per person. As per our conversation, we have to pay Rs 20,900 per head to the Agency for booking flight tickets and hotels. So, we have transfered Rs. 83,600 totally to two different accounts namely Holidays direction and Sxxxxxa Mxxxxxi on dated 13.12.2015 for booking the aforementioned tour programme starting from 27.12.2015 to 02.01.2016. But the travel agency has failed to provide us the tour programme for the above mentioned dates. They informed us about the failure over the phone and said that they would refund the total money as soon as possible. However, they have not refunded us the money and e they are not even receiving our phone calls. They are threatening us of dire consequences for demanding our refund. We are in devastated situation and we don’t know what to do. Kindly help us.

Dayakar Bolloju
Dist: Burdwan; West Bengal
Email: / 11/03/2016 / 3:50 pm

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