Online book order not delivered by Sura Publications:
Ramachandran Murugesan, Ramanujampudur, TamilNadu (Email: sm_ramachandran(at)yahoo.co.in) placed an order for book RRB Clerical / Non-Technical Exam (Tamil) by V.V.K. Subburaj through online on their website http://www.surabooks.com/ on 04/Jun/2012. Subsequently he received confirmation mail also and the amount was debited from his ICICI bank account. But he did not receive the books. When he contacted their office number they simply repl…
Sura Publications - 19.06.2012
Refund from Lenovo – Rs.17,000: Mr. Manish Advani, Chembur, Mumbai, Maharashtra (manish.advani[@]mahindrassg.com) had submitted his Lenovo P780 for repairs on 13-11-2014 and was told that he would get back the device in 10 days. But even after two weeks the device was not ready and he was told that the spares are not available. Mr. Advani posted his complaint with ICF on 27-11-2014 and the matter was taken up with Lenovo. Mr. Advani finally got refund for the phone by 7-1-2015.
Manish Advani, Chembur, Mumbai, Maharashtra
Refund from Croma: Rohit Gupta of Delhi (rht.gupta13[at]gmail.com) purchased a Camera from Croma retail Online vide Order no SLE002EC0000045. He received the product in a pathetic condition with open seal. It was opened by someone before dispatching. He asked croma to return & refund and after 5 days of continuous calling the Customer Support, the reverse pick up was. As Mr. Gupta already purchased the same product from a different website, he asked for refund. Croma was not willing to refund t…
Delhi - 08.11.2013
Complaint against ICICI Prudential Policy:
Mr. Purushotam Yadav of Rewari, Haryana (Email: purukmr(at)yahoo.com) had taken a policy on 26-03-2010 by making a deposit of Rs.30,000/- at the insistence of ICICI’s marketing personnel and he was assured mediclaim coverage, bonus commission, cash back and other benefits. After making the payment he had left for Oman and had tried to contact ICICI with regard to the said policy but did not get any response. Following his return to India, on check…
ICICI Prudential - 10.08.2010
Wrong roaming plan activated by Airtel – Rs.3,999/- : Mr. Satish of Vijayawada, Andhra Pradesh had wanted to activate roaming package for USA for his employer’s son and he was asked to do a recharge of Rs.3,999/- by Airtel. However, Airtel activated UAE roaming pack instead of USA. Mr. Satish spoke to Airtel and also wrote to them but to no avail. He posted his complaint with ICF on 18-05-2017 and the matter was taken up with Airtel. The customer finally got credit for the said wrong deduction …
Satish, Vijayawada, Andhra Pradesh
Product not delivered by Shopclues.com:
Deepak Singh Katoch, Haldwani, Uttarakhand-263139 Email: katoch_79(at)yahoo.com made one online purchase set of 5 induction cookwares on 9th Jan’13 from Shopclues.com by making online payment from my HDFC account through netbanking. The product was not delivered even after 7 days and the DTDC courier tracking number which was given to him was also not correct. Whenever he inquired with the site helpline he was asked to for 10~15 days. He posted his c…
Shopclues.com - 13.02.2013
MakeMyTrip makes short-payment of refund amount – Rs.2,064/-
Mr. Girish Kumar Khare of Kanpur had posted a complaint with us on 07-07-2009 with regard to the short-payment received from MakeMyTrip towards cancellation of Tatkal Waiting List ticket for Kanpur to New Delhi route. The Forum took up the matter with MakeMyTrip and could successfully obtain the full refund for Mr. Khare.
Makemytrip - 07.07.2009
Refund from Naaptol – Rs.4,373/- :
Abhishek Pandey of ChanndaNagar, Andhra Pradesh (Email: itsmeabhishekpandey[at]gmail.com) had placed an order with Naaptol on 28-04-2013 for Ultimate Sofa cum bed. The product delivered to him was defective and upon a complaint from Mr. Pandey Naaptol replaced the product with another piece. However, the replacement product was also defective. As a consequence, Mr. Pandey sought refund but Naaptol refused the same. He posted his complaint with ICF on 10-06-…
ChanndaNagar, Andhra Pradesh - 20.06.2013
Refund from Shopclues.com – Rs.848/-: Mrs. Sabahat Sisodia of Dwarka, New Delhi (sabahatsisodia[@]gmail.com) ordered a Blue Tooth headset on 23rd October with shopclues.com but the product was not delivered even after three weeks. She posted her complaint with ICF on 14-11-2014 and the matter was taken up with the portal. Customer got refund by 09-12-2014.
Mrs. Sabahat Sisodia, Dwarka, New Delhi
Refund from Expedia.com – Rs.9,925/-:
Ms. Namrata Arora of ASHWINI LAYOUT, BANGALORE, KARNATAKA (Email: namratagrover27(at)gmail.com) For cancellation of a US domestic flight booked at Expedia.co.in, the customer care personnel told that Ms. Arora would get the refund in 6-10 working days after deduction of INR 1000. However, she did not get the refund. She posted her complaint with ICF on 30-11-2012 and finally got her refund by 8-12-2012.