Uber charges for longest route instead of short

I took a trip from Vanastalipuram to Miyapur which is 37kms distance. While requesting the trip Uber app shown longest route of 70 kms through outer ring road. App does not allow the choice of route and goes ahead and showed charges of amount Rs.1020. We took our regular route of 37 kms and still being charged for the longest route. This is a unfair practice of charging the customers. Earlier i had a similar issue but when contacted customer care they have recalculated the charges for actual distance travelled and charged me regular pricing. But this time none comes for help instead throwing me back it is the way of pricing and no help done. I have been using uber regularly and this is frustating me. I can provide details of any required.

Naveen Chidara
Miyapur, Hyderabad 500047, Telangana
Email: hxxxxxxxxxxxxxxt@gmail.com
49.204.225.38 / 04/11/2016 / 8:01 pm

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