Uber charging for cancellation of trip as driver did not turn up

On 26/09/2016 I booked a ride with Uber from Vile Parle to Walkeshwar. The estimated time for the cab was about 5 minutes. Since the cab did not come for more than 5 minutes and I did not receive any phone call either, I called up the cab driver.
The cab driver, whose name was Rxxxxm (allegedly driving a Hyundai Xcent – I don’t know because he never turned up), refused to take me to my destination, i.e. Walkeshwar and insisted that he would only go to the suburbs such as Kandivali. I had therefore no option but to cancel the trip. But surprise of surprises, Uber penalises me with a cancellation fee of Rs.60/- What sort of service is this??

Dwij Mahimtura
Walkeshwar, Mumbai 400006, Maharashtra
Email: dxxxxxxxxxxxa@gmail.com / 27/09/2016 / 2:18 pm

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