I raised a complaint for not being able to get connected on my SmartTV more than 1 month ago, for the last 1 week or so ACT managers/ staff have called me multiple times asking if I wanted a NEW CONNECTION even though I have told that I am already an existing customer.

Even I escalated this issue to the Nodal Officer and Appellate Authority (to the email ids in their website) but it is so surprising that I have not even received an acknowledgement leave alone addressing this kind of harassment treatment for an existing customer.

I am given a feeling that ACT wanted me to disconnect my already existing connection for which I have already paid and provide me a new connection so that they can earn more money. I even feel that the escalation process that is being followed seems to be just an eye-wash as there is no reply but on the other hand I guess that they encourage the ACT staff to cheat/ harass the already existing customers if any issue is raised, by asking the customer to disconnect the existing connection and get a new connection.

Chandrashekar Sethuraman
Begumpet, Hyderabad 500016, Telangana
Email: sxxxxxxxxxxx1@gmail.com



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