Unauthorised activation of Personal Protect Policy by ICICI Lombard

This is very painful to me that  ICICI Lombard has been activated Personal Protect Policy of Rs.5187/- annuity plan , application ref no TCSPI2302156859490AG  SR359120736. For that no application was made from my end or not any decumentation filed by me.

A customer care call was received by me from Phone Number-2240596100 on 25.02.2015 and they asked me my residencial address to verify the same . Later I found that Rs.5187/- deducted from my account for ICICI Lombard General Insurance and a policy has been generated in my name.

Now when I request to close the unwanted policy, they are regularly harashing me by replying this kind of nonsense reply
“We sincerely regret the inconvenience caused to you.

Please provide proper cancel cheque where account number, IFSC code should be clearly visible. In your given attachment it is not visible properly. This requirement is from banking team.”

My complain id is with them as –Subject: Re: ICICILom:2015022801541 Unauthorised activation of Personal Protect Policy

My question is that if they can deduct my money without my authorisation then after giving all the document as per their requirement to refund the amount how they can drop all the dramma on bank’s shoulder.

I hereby attached a reference mail copy with the scan copy of the cheque I cheque I send to them.

Ravi Bhusan Sahni
Goroul PIN Code-844118, Bihar
Email: rb_sahani1977@rediffmail.com
Contact No. 8409713503 / 10/04/2015 / 2:54 pm

3 comments for “Unauthorised activation of Personal Protect Policy by ICICI Lombard

  1. ICICI Lombard
    13/04/2015 at 11:09 am

    Hi Ravi,

    We have noted your concern. Our official will get in touch with you.

    ICICI Lombard

  2. ICICI Lombard
    14/04/2015 at 12:13 pm

    Hi Ravi,

    We would like to inform you that we are addressing your concern on priority and we will revert to you .

    We request your co-operation in the interim and look forward to serve you.

    ICICI Lombard

  3. ICICI Lombard
    14/04/2015 at 6:27 pm

    Hi Ravi,

    We would like to inform you that your policy has been cancelled and the refund has been processed in your account which would be received by you within 7 working days.

    ICICI Lombard

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